Returns and refunds

Submit a request at this link: crazylace@live.fr

You have a 14-day period to return your items, unopened and untried on your shoes, to the following address:

Crazylace France
15 ave Jean Calendal Vianes - 13890 Mouries

Conditions

Submit your request by contacting us via email, making sure to include your order number.

• We will not accept any returns without a prior request
• Return shipping is not covered (unless the error is on our part, in which case the return will be refunded.)
• If you wish to return or exchange your order for any reason, we are here to help! You have 14 days following your purchase to return your product in exchange for store credit, a replacement product, or a refund to the payment method used for your purchase.
• Returns must be sent with tracking as proof of postage (thank you for your understanding).

We do not accept returns for:

• Sale items are neither returned nor exchanged. (specified at the time of purchase)
• Items must be returned with their tags and in their original packaging (with the cardboard ring or slim card not removed) exactly as you received them. The same applies to brands like ULACE, IRUN, FAMACO, etc., in their unopened and untorn original packaging.
• Returned items must not show any signs of wear, stains, or having been tried on.
• Laces are fabric products; as soon as you try them on a pair of shoes, you make them unsuitable for resale. We recommend that you carefully measure your old laces, otherwise no refund will be issued.

Upon receipt of the products, we have a 14-day period from the time of receipt and verification of the merchandise to process your refund.

The refund will be issued directly to the payment method you chose.

For PayPal, generally within the day.

For credit card, within 3-5 days to appear as a credit on your account, depending on your bank.

However, if you still have not received the refund, please contact us.

If you have any other questions, we are here to help at crazylace@live.fr